Treatment Terms & Conditions
Terms and Conditions for Aloha Aesthetics MD
Welcome to Aloha Aesthetics MD (“AAMD,” “we,” “us,” or “our”). By visiting our website (the “Site”) or utilizing our services, you, the “user,” “customer,” “member,” or “visitor,” agree to be bound by these terms and conditions, which apply to all services provided by Aloha Aesthetics MD, whether online or in person.
Please read the following carefully. AAMD reserves the right to update these terms at any time. You are encouraged to review these terms periodically, as continued use of the Site or our services indicates acceptance of the current terms.
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1. Overview and Scheduling Rights
AAMD reserves the right to manage the appointment schedule and may restrict or hold appointment dates and times for various reasons, including but not limited to:
- Staff training
- Equipment maintenance
- Company events
- Public holidays
- Promotions and special events
Appointments are required and are scheduled based on availability.
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2. Insurance Policy
Aloha Aesthetics MD does not submit claims to insurance companies for services or prescribed medications. Any reimbursement attempts by clients must be managed directly with their insurance providers. AAMD does not guarantee or assist in any way with insurance reimbursement.
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3. Prescription Policy
Our providers may prescribe medication or pharmacologic products if deemed necessary. Prescriptions are solely for the patient’s personal use and may be limited based on state regulations. We reserve the right to refuse or limit prescriptions in cases of misuse or non-compliance. There is no guarantee of a prescription being issued as all treatments and prescriptions are at the provider’s discretion.
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Pharmacy Policy Medications will be sent to a pharmacy of the client’s choice, and AAMD is not responsible for costs associated with prescribed medications.
Responsibility: Clients agree to read all information regarding prescribed medications and consult with a physician or pharmacist as needed.
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4. Service Policies
- Dermal Fillers: Dermal fillers are non-transferable and cannot be shared. Single syringe purchases are eligible for upgrades, but packages are not once partially used. Unused fillers will be disposed of and cannot be stored.
- Laser Treatments: Laser treatments are individual-based, non-shareable, and cannot be combined with other promotions. Clients must be at least 16 years old. We reserve the right to decline laser treatment for clients who have tanned, used tanning products, or who are pregnant or trying to conceive.
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- PDO Threading: Multiple areas purchased must be completed in one visit. Discounts apply only when additional areas are purchased in the same transaction. Additional areas added after the initial purchase will be treated as separate services. Regular-priced PDO Threading can be purchased with spa credit, but promotional services are excluded.
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5. Refund and Payment Policy
- Final Sales: All purchases are final and non-refundable. In cases where treatment continuation is no longer feasible, spa credit may be offered. Product sales are final and cannot be returned or exchanged.
- Service Discontinuation: If a client discontinues a service, remaining funds may convert to spa credit for other AAMD services, at the provider’s discretion.
- Promotions: Promotional offers are non-transferable, non-combinable, and expire within the designated time frame. Monthly or other discount credits are forfeited if a refund is issued.
All services must be prepaid in full, and services will not commence until payment is completed.
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6. Age Requirements
Clients under the age of 18 must be accompanied by an adult for all appointments.
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7. Non-Transferability of Services
All services, packages, and promotional offers are exclusive to the original purchaser and cannot be transferred to another individual.
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8. Cancellation and No-Show Policy
- Late Cancellations and No-Shows: A $50 fee applies for cancellations made within 24 hours or missed appointments. This fee must be paid before any future appointments.
- Late Arrivals: Clients arriving more than 15 minutes late will be required to reschedule and will incur a $50 rescheduling fee. Failure to pay this fee may result in the forfeiture of any pre-paid services valued at $50.
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9. Service Expiration
All prepaid services, packages, and credits expire two years from the purchase date unless specified otherwise.
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10. Client Conduct and Responsibilities
- Medical Disclosure: It is the client’s responsibility to provide accurate and complete medical history, allergies, and any pre-existing conditions that may impact treatment suitability.
- Pre- and Post-Treatment Care: Clients are expected to adhere to all pre- and post-treatment instructions to maximize treatment results and reduce risks.
- Behavior: AAMD reserves the right to refuse service for disrespectful or inappropriate behavior toward staff or other clients.
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11. Spa Credit and Loyalty Programs
- Spa Credit: Spa credits are non-transferable, expire after one year, and cannot be combined with promotional pricing.
- Loyalty Rewards: Loyalty rewards are subject to expiration and are non-transferable.
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12. Content Disclaimer
The information on the Site is for informational purposes only and is not a substitute for professional medical advice. Clients should always seek the advice of their physician or qualified healthcare provider for any medical concerns. AAMD is not responsible for any advice, treatment, diagnosis, or information obtained from or through the Site.
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13. Limitation of Liability
AAMD, its affiliates, employees, and contractors are not liable for any direct, indirect, incidental, or consequential damages arising out of the use of the Site or services, including but not limited to performance failures, errors, or delays, even if AAMD has been advised of the possibility of such damages.
In states that do not allow exclusion or limitation of liability, AAMD’s liability is limited to the fullest extent permitted by law. In no event will AAMD’s liability exceed the amount paid by the client for the specific service in question or, if no purchase has been made, $100.
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14. Modifications to Site and Services
AAMD reserves the right to alter, suspend, or discontinue any feature or part of the Site or services at any time, without prior notice.
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15. Acceptance of Terms
By continuing to schedule, purchase, or engage in services provided by Aloha Aesthetics MD, you acknowledge that you have read, understood, and agree to these terms and conditions.
Notice of Privacy Practices
Effective: June 1, 2024
Last Updated: June 1, 2024
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PLEASE REVIEW CAREFULLY. THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED BY ALOHA AESTHETICS MD LLC (“AAMD”), AND FURTHER, HOW YOU MAY OBTAIN ACCESS TO THIS INFORMATION.
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This Notice of Privacy Practices (“the Notice”) describes how AAMD’s providers may use and disclose your protected health information to administer treatment, payment, or business operations and for other purposes that are permitted or required by law. AAMD has elected to voluntarily and substantially comply with the standards provided in the Health Insurance Portability and Accountability Act (“HIPAA”). AAMD’s providers will share protected health information with each other for the purposes of treatment, payment, and health care operations, and as permitted by HIPAA and this Notice of Privacy.
“Protected Health Information” or “PHI” is information about you that may identify you, including demographic data, and that relates to your past, present, or future physical or mental health or condition, treatment or payment for health care services.
This Notice also describes your rights to access and control your PHI.
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I. HOW INFORMATION ABOUT YOU MAY BE USED BY AAMD
AAMD may gather PHI primarily to share with its providers for the purposes of diagnosis, treatment, and health care operations. However, in limited circumstances, AAMD may use de-identified, non-personal information for aggregated, statistical analysis, improvement of the Services, and customization of web design and content layout.
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Uses and Disclosures of PHI
AAMD’s providers are permitted to use and disclose your PHI for purposes of (i) Treatment, (ii) Payment, and (iii) Health Care Operations as follows:
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For Treatment. AAMD’s providers may use or disclose your PHI to facilitate treatment or the provision of health care services to a Provider for purposes of a consultation or in connection with the provision of follow-up treatment. AAMD’s providers may share your PHI with doctors, nurses, technicians, students or other AAMD workers. For example, departments may share your PHI to plan your care. This may include prescriptions, lab work, and x-rays. AAMD’s providers may share your PHI with people not at AAMD including, but not limited to, referring physicians and home health care nurses who are treating you or providing follow-up care.
For Payment. AAMD’s providers may use and disclose your PHI with others who help pay for your care such as health insurers or health plans in connection with the processing and payments of claims and other charges.
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For Health Care Operations. AAMD’s providers may use and disclose your PHI for AAMD’s health care operations. These uses and disclosures help us run our programs and make sure AAMD’s patients receive quality care. For example, AAMD’s providers may use PHI to review the treatment and provision services. AAMD’s providers may use PHI to measure the performance of AAMD’s staff and how they care for you. AAMD’s providers may share PHI with third parties who AAMD engages to provide various services for AAMD and you. If any such third party requires access to your PHI in order to perform the agreed upon services, AAMD will require that third party be bound to the terms outlined in this Privacy Notice.
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Business Associates. AAMD may contract with outside businesses to provide some services. For example, AAMD may use the services of transcription, laboratories or collection agencies. Each contracted party must enter into a Business Associate agreement with AAMD, which requires said third party businesses to protect PHI that is shared with them in accordance with the restrictions outlined in this Privacy Notice. Furthermore, PHI will only be provided to third party businesses for the limited scope of performing required services to help facilitate treatment, payment, and health care operations to you.
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For Appointment Reminders. AAMD may contact you to remind you about your appointment for medical care.
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Treatment Alternatives. AAMD may use and disclose PHI to tell you about different types of treatment available to you. AAMD may use and share PHI to tell you about other benefits and services related to your health.
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Authorization. AAMD is permitted to use and disclose your PHI upon your written authorization, submitted on our form which will be provided to you upon request, to the extent that such use or disclosure is consistent with your authorization. Your written authorization is required for the release of any psychotherapy notes, marketing to you of any products or services not related to your care or treatment, or the sale of any PHI information that is not de-identified. Please note that you may revoke or limit any such authorization at any time. AAMD cannot take back any disclosures we have already made with your permission. AAMD is required to keep records of the care that we provided to you. Be assured that any uses or disclosures not described in this notice will require your written authorization.
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People Involved In Your Care. With your permission, AAMD may share your PHI with a family member or friend who helps with your medical care. We may share your PHI with a group helping with disaster relief efforts. We do this so your family can be told about your location and condition. If you are not present or able to say no, we may use our judgment to decide if sharing your PHI is in your best interest.
Research. In support of telemedicine and e-health initiatives, AAMD may use and disclose your PHI for research. AAMD will only use and disclose information for research if AAMD receives your written consent, or if a review committee that meets Federal standards says AAMD does not need your consent.
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Genetic Information. AAMD does not collect or use genetic information in its treatment. Nor does AAMD use genetic information for underwriting and other related purposes.
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Fundraising Activities. AAMD will not disclose your individual PHI for fundraising activities without your written authorization.
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As Required By Law. AAMD may use and disclose your PHI when required to do so by federal, state or local law.
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To Prevent A Serious Threat To Health Or Safety. AAMD may use and disclose your PHI to prevent a serious threat to your health and safety and that of others. AAMD will only disclose your PHI with persons who can help prevent the threat.
How AAMD May Use and Disclose PHI – Special Situations
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Military. If you are in the U.S. or foreign armed services, AAMD may share your PHI as required by the proper military authorities.
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Workers’ Compensation. AAMD may share your PHI for workers’ compensation or programs like it. AAMD may do this to the extent required by law.
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Public Health Risks. AAMD may share your PHI for public health activities, as required by federal, state or local law. For example, we may share your PHI:
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to prevent or control disease, injury or disability;
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to report births and deaths;
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to report child abuse or neglect;
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to report reactions to medicines or problems with products;
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to tell you about product recalls;
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to tell you if you have been exposed to a disease or may be at risk for catching or spreading a disease or condition;
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to tell the proper government department if AAMD believes a patient has been the victim of abuse, neglect or domestic violence. AAMD will only share this information when ordered or required by law.
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De-identified Information. AAMD may use, disclose, and request PHI if the Health Information to be used or disclosed is de-identified pursuant to the procedures set forth in 45 CFR 145.514(a)-(c).
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Health Oversight Activities and Registries. AAMD may share your PHI with government agencies that oversee health care. AAMD may do so for activities approved by law. These activities include, but are not limited to, audits, investigations, inspections and licensure surveys. The government uses these activities to monitor the health care system. It also monitors the outbreak of disease, government programs, compliance with civil rights laws, and patient outcomes. AAMD may share PHI with government registries, if required.
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Lawsuits and Disputes. If you are in a lawsuit or a dispute, AAMD may share your PHI in response to a court order, legal demand or other lawful process.
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Law Enforcement. AAMD may share PHI if asked to do so by a law enforcement official under limited circumstances as follows:
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to report certain types of wounds;
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to respond to a court order, subpoena, warrant, summons or similar process;
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to identify or locate a suspect, fugitive, material witness, or missing person;
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about the victim of a crime, if under certain limited circumstances, AAMD is unable to obtain the victim’s agreement;
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Decedents. AAMD may, under limited circumstances, disclose your PHI to coroners, medical examiners, funeral directors for the purposes of identification, determining the cause of death and fulfilling duties relating to decedents.
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National Security. AAMD may share, if required, your PHI with the proper federal officials for national security reasons.
II. AAMD’S SECURITY OF YOUR INFORMATION.
The importance of securing your PHI is of utmost concern to us. At AAMD, we contract with vendors who provide state of the art secure transmission of your information from your PC or mobile device through a HIPAA secure conduit to our providers. PHI collected by the web site is stored in secure operation environments that are not available or accessible to the public.
AAMD is not only HIPAA compliant but additionally utilizes the latest technologies to ensure utmost security. AAMD uses several layers of firewall security and different degrees of encryption for each customer’s sensitive PHI to ensure the highest level of security which meets or exceeds the requirements promulgated under HIPAA.
III. YOUR PRIVACY RIGHTS
We are required by law to make sure that PHI that identifies you is kept private, provide you this Notice of our legal duties and privacy practices concerning your PHI, and follow the terms of this Notice currently in effect.
Your Rights Regarding Your PHI
You have the following rights regarding PHI which AAMD maintains about you:
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Right To Inspect and To Receive Copies. You have the right to view and receive copies of the PHI used to make decisions about your care, provided you submit your request in writing. Usually, this includes medical and billing records. It does not include some records such as psychotherapy notes. AAMD may deny your request to view and/or copy your PHI in limited circumstances. If your request is denied, AAMD will inform you of the reason of the denial and you have the right to request a review of the denial. AAMD may charge a fee for the costs of processing your request.
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Right To Amend. If you think that PHI AAMD has about you is wrong or incomplete, you have the right to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing, state a reason that supports your request and submit it our point of contact listed below.
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Right To an Accounting of Disclosures. You have the right to get a list of the disclosures AAMD has made of your PHI. This list will not include all disclosures that AAMD made. For example, this list will not include disclosures that AAMD made for treatment, payment or health care operations. To ask for this list, you must submit your request in writing on the approved form. The form will be provided to you upon request.
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Right To Request Restrictions. You have the right to ask for a restriction or limitation on the PHI AAMD uses or discloses for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI AAMD discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. AAMD is not required to comply with your request. If AAMD does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, you must make your request in writing on a form that we will give you upon request.
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Right To Request Confidential Communications. You have the right to request confidential communications of your PHI or medical matters. You may request that AAMD communicate with you through specific means or at a specific location. You must make your request in writing on a form that will be provided to you upon request. AAMD will fulfill all reasonable requests.
Right To a Paper Copy of This Notice. You may ask AAMD to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.
If you click on a link to a third-party site, you will leave the AAMD site you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your PHI by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as AAMD. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third-party website that is linked to our Site and/or Platform, you should read that site’s privacy statement before providing any personally identifiable information.
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IV. REVISIONS TO THIS NOTICE
AAMD is constantly innovating and implementing new features as part of its Services. As a result, our privacy practices may change. We may revise this Notice to reflect any changes in our privacy practices. We reserve the right to make the revised Notice effective for PHI we already have about you. It also will be effective for any information we receive in the future. We will post a current version of the Notice on this Site prior to the change becoming effective, as well as in the places where you receive the Services. The effective date of this Notice is on the top of this page, left-hand corner, under the title.
V. BREACH NOTIFICATIONS
AAMD will notify you if a reportable breach of your unsecured PHI is discovered. Notification will be made to you no later than 60 days from the breach discovery and will include a brief description of how the breach occurred, the PHI involved and contact information for you to ask questions.
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VI. COMPLAINT
Complaints about this Notice or how AAMD handles your PHI should be directed to NIU
Health’s Privacy Officer and the contact information listed below. If you are not satisfied with the manner in which a complaint is handled you may file a formal complaint with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at support@alohabotox.com as well as by post mail:
Aloha Aesthetics MD LLC
Attn: Privacy and Security Officer
3221 Waialae Ave Ste 386,
Honolulu, HI 96816
Email: support@alohabotox.com
ACCEPTANCE By placing a check mark in the appropriate box, you acknowledge your acceptance of AAMD’s privacy policy and agree to the terms described herein.
Mobile Messaging Terms & Conditions
Last updated: 01-19-2024
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Aloha Aesthetics MD LLC(“Aloha Aesethetics MD”, “we”, or “us”) operates a mobile messaging program (the “Program”) subject to these Mobile Messaging Terms and Conditions (these “Mobile Messaging Terms”). The Program and our collection and use of your personal information is also subject to our Privacy Policy. By enrolling, signing up, or otherwise agreeing to participate in the Program, you accept and agree to these Mobile
Messaging Terms and our Privacy Policy.
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Program Description: We may send promotional and transactional mobile messages in various formats through the Program. Promotional messages advertise and promote our products and services and may include promotions, specials, other marketing offers. Transactional messages relate to an existing or ongoing transaction and may include booking assistance, response to patient questions and any other casual conversations that occurs between you and us. Mobile messages may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Message frequency will vary. You agree that we, our affiliates, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. We do not charge for mobile messages sent through the Program but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for short message service and multimedia message alerts.
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User Opt-In: By providing your mobile phone number to us, you are voluntarily opting in to the Program and you agree to receive recurring mobile messages from us at the mobile phone number associated with your opt-in, even if such number is registered on any state or federal “Do Not Call” list. You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us at support@alohabotox.com. Your participation in the Program is not required to make any bookings or purchase from us and your participation in the Program is completely voluntary.
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User Opt-Out and Support: You may opt-out of the Program at any time. If you wish to opt-out of the Program and stop receiving mobile messages from us, or you no longer agree to these Mobile Messaging Terms, reply STOP, QUIT, CANCEL, OPT-OUT, and/or UNSUBSCRIBE to any mobile message from us. You may continue to receive text messages for a short period while we process your request and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. If you want to join the Program again, just sign up as you did the first time, and we will start sending messages to you again. For support, reply HELP to any mobile message from us. Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Mobile Messaging Terms. We may also change the telephone number or short code we use to operate the Program and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
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Disclaimer of Warranty and Liability: The Program is offered on an “as-is” basis and may not be available in all areas, at all times, or on all mobile providers. You agree that neither we nor our service providers will be liable for any failed, delayed, or misdirected delivery of any mobile message or information sent through the Program.
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Modifications: We may modify or cancel the Program or any of its features at any time, with or without notice. To the extent permitted by applicable law, we may also modify these Mobile Messaging Terms at any time. Any such modification will take effect when it is posted to our website. You agree to review these Mobile Messaging Terms periodically to ensure that you are aware of any modifications. Your continued participation in the Program will constitute your acceptance of those modifications.
Contact Us
For any questions or concerns related to this policy, please contact:
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Aloha Aesthetics MD LLC
3221 Waialae Ave Ste 386
Honolulu, Hawaii, 96816
Email: support@alohabotox.com
Phone: (808) 501-1117
